Privacy Policy

1. Introduction

FA3 Mental Health Services LLC (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit information through online forms, or provide consent for SMS communications.

2. Types of Information Collected

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Appointment details or service inquiries
• Information submitted through contact forms
• Device or browser information collected through analytics tools
• Information provided during SMS opt-in or verbal consent

3. Method of Information Collection

We collect information in the following ways:

• Information you provide directly through website forms
• Information you provide verbally during consultations
• SMS consent forms and opt-in submissions
• Automated data collection through website analytics (cookies, IP address, device type)

4. Purpose of Data Collection

We collect personal information for the following purposes:

• Scheduling appointments and delivering our services
• Sending SMS reminders, updates, and important notifications
• Responding to questions or support requests
• Providing telehealth or wellness services (if applicable)
• Improving website functionality and user experience
• Maintaining internal administrative and compliance records

5. Data Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. These measures include secure data systems, encrypted communication, restricted access protocols, and regular system monitoring.

6. Data Sharing

We do not sell or share your personal information with third parties for marketing or promotional purposes.

“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

We may share information only when necessary to:

• Comply with legal or regulatory obligations
• Work with trusted service providers who assist in delivering our services
• Support essential functions such as scheduling, billing, and communication

7. User Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your information when legally allowable
• Withdraw SMS consent at any time by replying “STOP”
• Request details about how your data is collected and used

To exercise these rights, please contact us at the information below.

8. Contact Information

FA3 Mental Health Services LLC

Email: info@fa3mentalhealthllc.com
Phone: (667)219-2081
Website: https://fa3healthservicesllc.com/